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Aflac Insurance Review

Last modified: Sep 29, 2022

Overall Raiting: 7.3
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Financial Strength: A+
BBB Rating: A+
Coverages: supplemental insurance
Discounts: eye insurance
Support: via portal and via phone
User Ratings: higher customer complaints
Availability: all states, some policies are not available everywhere
Pricing: Affordable

Are you looking to take out Aflac Insurance? Then you are in the right place. Aflac Supplemental Insurance policy offers a comprehensive range of health and life insurance benefits; it’s a viable option for many people as an extra add-on to current life insurance.

This article reviews Aflac Life Insurance based on several factors, including customer reviews, customer complaints, financial strengths, benefits, discounts, and many other attractive options.  

About Aflac Insurance

Aflac Insurance Company was founded in 1955 in Columbus, Georgia, by John Amos and his brothers, Paul and Phil. Aflac is an abbreviation for “American Family Assurance Company of Columbus.”    

The company started with just 16 employees and 60 agents. These days a diverse board oversees Aflac Insurance with global agents and operations in Japan.  

Aflac insurance policies are often sold via workplaces but can be bought directly by contacting an agent. This type of life insurance policy is usually taken alongside other life and health insurance policies to cover the cost of medical bills.   

Worldwide, over 50 million people have an Aflac Insurance policy. However, currently, some geographical restrictions apply. While all 50 states are covered, there are some policy limitations depending on where you live.   

Aflac Insurance Cost

Aflac insurance is often taken out directly from your employer, like payroll taxes, and is deducted from your paycheck. Premiums can be paid monthly, quarterly, semiannually, and annually.

On average, this supplemental insurance can cost anywhere between $8 and $25 per month, typically paid directly via your employer. The costs make it an affordable option for many people, and the sum you pay is directly influenced by the type of cover and limits on the policy. While there are no underwriting conditions and everyone is guaranteed acceptance, certain states may have policy limitations.    

What is Aflac Insurance, and can you purchase Aflac Auto Insurance? Taking out the Aflac Supplemental Insurance covers you for certain factors such as critical illness cover, where slump sum is paid directly to you, and hospital indemnity insurance and accident insurance. 

This can help out over the cost of day-to-day living and additional medical bills outside of your insurance premium. You can also insure your car for accidents with liability, third-party, and comprehensive insurance options.  

Aflac has a maximum coverage of $500,000, and the payout you receive will primarily be based on your policy and quoted sums, depending on the type of insurance you take out. When it comes to payouts for short-term disability, the payout you receive is quoted on the website as $2,800, should an individual not work for six weeks.

Aflac Insurance Policies

The types of plans you can purchase via Aflac Insurance can differ depending on your needs. You can choose from whole life, term life, guaranteed issue, and juvenile programs. The more your plan includes, the higher the premium will be. While there are many riders, there are also limitations as to what is covered, and you may find you need to take out different levels to get adequate coverage.            

Your policy options for Aflac health insurance also include the following:   

Cancer Insurance 

Aflac cancer insurance covers the expenses incurred when receiving cancer treatment to reduce out-of-pocket costs that your health insurance does not cover. The Aflac Cancer Insurance covers you for costs such as chemotherapy, travel, and lodging for you and your family. If you want to know more, the Aflac website has many quotes and examples to give you an idea of what payouts look like.              

Critical Illness Insurance

Aflac critical illness insurance is available as supplemental insurance on Aflac group and individual plans via workplaces. It helps you cover out-of-pocket expenses that are due to critical illnesses such as heart attacks via a lump sum payout.         

Long and Short Term Disability Cover

Aflac disability insurance is payable to the policyholder in the event of a short-term disability, such as a broken limb. This is a lump sum payout, while Aflac can pay long-term disability payments over more extended periods to support medical copays, loss of earnings, and more.

Vision Insurance

Aflac Vision Insurance has a host of benefits that include over 97,000 providers for eyewear and the ability to purchase retail glasses or contact lenses after your initial benefit from partner locations. You can choose individual coverage or family coverage to receive eye examinations and discounts on lens enhancement and vision correction surgery.             

Pregnancy Insurance   

You can choose an income protection policy with payouts for pregnancy between $3,000 and $6,000 policy dependent. In addition, pregnancy comes under the Aflac short-term disability option. To claim pregnancy insurance, your plan needs to include this option and be in place for around 10 months to a year before falling pregnant.         

Aflac Insurance Customer Service

You can find your Aflac policy number in your welcome letter in the policy package you receive when you take out the Aflac supplemental life insurance.          

Additionally, you can make payments online via your MyAflac portal, online banking, or phone payments. You can also contact Aflac customer services at 800-992-3522, between 9 am to 7 pm ET. You can also use Aflac customer service chat between 8 am and 8 pm ET. If you want to contact them via fax, the number for claims is 877-442-3522.                 

Aflac Insurance Claims

If you need to make a claim, you need to know how long Aflac takes to pay out claims. All claims are processed within five working days, although the website claims this can be done as soon as 24 hours. You also need to keep in mind the one-year timely filing clause for Aflac Claims. After this time has passed, you will not be able to submit a claim.       

In the event of a claim, you can find an Aflac claim form online. However, the number of claims you can make will depend on your policy. Typically, you have the right to appeal up to three judgments per year.      

You can also use the Aflac claim calculator to see how much you are likely to receive. Once your claim is submitted, you can call +1 800–(992)–3522 or log into the Aflac Policyholder Service site to check on the progress. But keep in mind that when you make a claim, you must be aware of any exclusions on your policy.          

In addition, Aflac will not cover any pre-existing condition or injuries when you fill in an Aflac policy claim form. If you try to claim anything you experienced before your cover starts, this will void your claim and potentially your policy too.    

Aflac Insurance Customer Satisfaction  

As expected for a company this size, Aflac Insurance reviews show high customer complaints. According to the National Association of Insurance Commissioners (NAIC), when it comes to company complaints, Aflac ranks below the national baseline index of 1.0.    

Individual life insurer Aflac has a complaint index of.78, which indicates that, on average, the insurer has received fewer registered complaints. Another rating agency, AM Best, gives Aflac an A+ (superior) rating, which demonstrates the company's historical ability to pay claim payments.    

Compared to its competitors, Aflac Insurance is a standout provider and performs well with its range of insurance premiums and riders available to add on. Aflac Insurance can be advantageous if you are looking for a top-up to your current health or life insurance.

If you are worried about making up any shortfall in your income or excess medical bills, Aflac insurance plans can help you cover any additional costs. 



  • Policies are available directly from Aflac Insurance or through many workplaces.
  • Available in all 50 states and also Washington D.C.
  • It is a supplemental insurance primarily offered by your workplace
  • Limited term insurance options
  • Maximum coverage you can get is $500,000

The pros and cons of whether Aflac Insurance is worth it remain in the facts. The pros are that Aflac Insurance is available for 50 states and comes with many policy riders with no health exam for some policies and payments made directly from your employer. 

It can be an affordable option for many people. The disadvantages of Aflac Insurance are that it is primarily offered via workplaces, there are limited-term policies, and the maximum benefit is capped at $500,000.


Who is a competitor to Aflac?

Liberty Mutual Insurance, Humana, Allstate, State Farm Insurance, and Aetna are Aflac competitors.

Does Aflac cover job loss?

Only as part of a long-term disability claim.

Does Aflac cover dental work?

Dental work is covered under specific Aflac plans.

How much does Aflac pay for an eye exam?

Aflac will pay up to $45 per eye exam.

What is considered an accident under Aflac?

Any situation where you are injured, including common accidents in and outside of the house, auto accidents, and more.

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