American Express Travel Insurance Review 2020 2020

Last modified: November 20, 2020
  • Claims 8
  • Buying 7
  • Transparency 7.5
  • Value For Money 8
  • OVERALL RATING 7.6
  • Financial Strength А
  • BBB Rating А+
  • Coverages 3/5
  • Flexibility No policy customization
  • Discounts No discounts
  • Support phone, website, email
  • User Ratings Trustpilot 2
  • Availability Limited to permanent residents of the U.S.
  • Pricing Expensive

American Express Travel Insurance is a trustworthy company that has been offering travel insurance to travelers for a long time. It gives great options to travelers to ensure that they plan their trip without any stress. The existing American Express travel insurance reviews indicate that the company has good insurance plans and coverage for customers. 

 The company was established in 1850. Since then it has been running as one of the best multinational financial services corporations in the US. Headquartered in the US, the company has great financial standing. It has made a credible name throughout the world because of its excellent services. 

Travel insurance has been important at all times. Today, when people are dealing with the Covid-19 pandemic, make it all the more important to have proper travel insurance to minimize the losses caused by any disruptions to your trips. 

In this American express travel insurance review, we will have a look at how you can make yourself financially secure against any uncertainties when you’re out on your travels. 

How We Reviewed

To have a better understanding of how well a company performs, it is essential to look at two factors: its financial strength and its customers’ review. For analyzing American Express’s performance, we had a close look at the American Express travel insurance AM Best and BBB ratings. 

We also looked at the company’s official site to determine the policies and coverage it provides to its customers. 

Where Is It Available

The travel insurance company offers its services across the country in all states. The insurance’s enrollment is limited to permanent residents of the U.S. The plans, however, will differ from person to person. On the official site, you will find an option where you can fill in your details and get a quote for your travel insurance. 

Travel Insurance Reviews 

In this section, we will have a look at the coverage plans provided by the company. 

Trip cancelation and interruption insurance 

Under this insurance plan, if the trip that you booked using an Amex card is canceled, the company will pay for your non-refundable round-trip tickets. For this reimbursement, the company considers the following as genuine reasons: 

  • Military orders
  • Terrorist action or hijacking plan
  • Quarantine imposed by a doctor for health reasons
  • Severe weather 
  • Accidental injury 
  • Illness or death 

The maximum reimbursement amount is $1000 per trip and $20,000 per year. 

Baggage Insurance 

The nightmares at the airports are not new. What will happen if you lose your baggage that had valuable items inside? This is why getting the baggage insured is a wise way to travel. The company provides you with baggage insurance as well. 

Car rental loss and damage insurance 

It is very common for travelers to get a car for rent and use it during their trip. But if you damage the car for whatever reason, you will have to pay for it. During your trip, when your bank is draining fast, how can you pay for the damage? It is where insurance becomes beneficial for you. The American Express travel insurance reviews show that if you have rented a car that ended up getting damaged, the company will pay up to $50,000 in coverage.

Travel Insurance Pricing 

The company has different plans for its customers. On the site, you will find the Travel button. Hit that to find the Travel Insurance option. Once you choose it, you will be directed to a separate page where you will have to enter your trip details. After that, the company will tell you the available options you have: 

For a 27-year-old traveler from New York whose trip cost $3,000, and starts from November 17, 2020, and ends on November 24, 2020; the website gave the following quote: 

Types of coverage Basic 

Starting from $59

Silver

Starting from $133

Gold 

Starting from $157

Platinum 

Starting from $208

Trip Cancelation Insurance Up to $1,000 Up to 100% of Trip Cost Up to 100% of Trip Cost Up to 100% of Trip Cost
Interruption Up to $1,000 Up to 100% of Trip Cost Up to 150% of Trip Cost Up to 150% of Trip Cost
Global Medical Protection Medical – Up to $5,000
Dental – Up to $750
Evacuation/Repatriation-Up to $5,000
Medical – Up to $25,000
Dental – Up to $750
Evacuation/Repatriation-Up to $100,000
Medical – Up to $25,000
Dental – Up to $750
Evacuation/Repatriation – Up to $500,000
Medical – Up to $100,000
Dental – Up to $750
Evacuation/Repatriation – Up to $1,000,000
Travel Accident Protection N/A 24-hour – Up to $50,000
Common Carrier – Up to $100,000
24-hour – Up to $100,000
Common Carrier – Up to $200,000
24-hour – Up to $200,000
Common Carrier – Up to $200,000
Global Baggage Protection Baggage Loss – Up to $250.
Up to $100 for a 24+ Hour Delay.
Baggage Loss – Up to $500
Up to $300 for a 6+ Hour Delay.
Baggage Loss – Up to $1,000
Up to $300 for a 6+ Hour Delay.
Baggage Loss – Up to $2,500
Up to $500 for a 3+ Hour Delay.
Global Trip Delay N/A Up to $150 per day ($500 max. per trip) Up to $150 per day ($750 max. per trip) Up to $300 per day ($1,000 max. per trip)
24-hour Travel Assistance Worldwide access to a 24-hour hotline providing you with travel support before and during your trip. Worldwide access to a 24-hour hotline providing you with travel support before and during your trip. Worldwide access to a 24-hour hotline providing you with travel support before and during your trip. Worldwide access to a 24-hour hotline providing you with travel support before and during your trip.

 

For a family of three – two 28-year-old adults and a two-year-old child – from New York with a $15000-worth trip, the company has the following packages: 

Types of coverage Basic 

Starting from $177

Silver

Starting from $609

Gold 

Starting from $690

Platinum 

Starting from $864

Trip Cancelation Insurance Up to $1,000 Up to 100% of Trip Cost Up to 100% of Trip Cost Up to 100% of Trip Cost
Interruption Up to $1,000 Up to 100% of Trip Cost Up to 150% of Trip Cost Up to 150% of Trip Cost
Global Medical Protection Medical – Up to $5,000
Dental – Up to $750
Evacuation/Repatriation-Up to $5,000
Medical – Up to $25,000
Dental – Up to $750
Evacuation/Repatriation-Up to $100,000
Medical – Up to $25,000
Dental – Up to $750
Evacuation/Repatriation – Up to $500,000
Medical – Up to $100,000
Dental – Up to $750
Evacuation/Repatriation – Up to $1,000,000
Travel Accident Protection N/A 24-hour – Up to $50,000
Common Carrier – Up to $100,000
24-hour – Up to $100,000
Common Carrier – Up to $200,000
24-hour – Up to $200,000
Common Carrier – Up to $200,000
Global Baggage Protection Baggage Loss – Up to $250.
Up to $100 for a 24+ Hour Delay.
Baggage Loss – Up to $500
Up to $300 for a 6+ Hour Delay.
Baggage Loss – Up to $1,000
Up to $300 for a 6+ Hour Delay.
Baggage Loss – Up to $2,500
Up to $500 for a 3+ Hour Delay.
Global Trip Delay N/A Up to $150 per day ($500 max. per trip) Up to $150 per day ($750 max. per trip) Up to $300 per day ($1,000 max. per trip)
24-hour Travel Assistance Worldwide access to a 24-hour hotline providing you with travel support before and during your trip. Worldwide access to  a 24-hour hotline providing you with travel support before and during your trip. Worldwide access to a 24-hour hotline providing you with travel support before and during your trip. Worldwide access to a 24-hour hotline providing you with travel support before and during your trip.

 

The pricing will continue to change according to your details. 

Customer Satisfaction and Financial Strength Review 

As we discussed above, it is important to have a look at the financial strength of a company to understand the overall rank of the company. You may ask: why is financial strength necessary? When you’re dealing with claims, you will want a company to be able to pay off your claims in the shortest time possible. 

Companies that are financially strong are capable of paying off their liabilities in a better manner. It means that when you file a claim, your case will be attended quickly. Here are the American Express travel insurance BBB and AM Best ratings:

Name Rating
BBB  A+
AM Best  A
Trustpilot 2

The above table indicates two things. First, the company has a good financial rating and has the potential to pay off its liabilities. Second, customers are not really satisfied with the services provided by the company. 

Customer Support 

American Express has impressive customer support. On the homepage of the website, you will find a phone’s sign. When you click on it, you will be directed to the customer support page. There, you can find different options to choose from, depending on the area where you need help. People who have an account can select the American Express travel login option. You can also call at 1-800-528-4800 for the company’s customer service. 

Ease of Buying and Claim Handling 

Getting travel insurance from American Express is very easy. You can call the company’s helpline for your claims or file one online – all you need is your policy number and your name. Add some details of the claim as well. 

There are polarized views when it comes to the company’s claim handling process. While some have no complaints about how American Express resolved their pending claim, many are upset about the company’s refusal to entertain the claim as it wasn’t covered. To avoid any confusion, it is always better to read the terms and conditions and identify the circumstances where your claim will not be entertained by the company. 

Comparison With Competitors 

American Express travel insurance is an old and trustworthy company that has been offering the best products for a long time now. Here is a brief review of the company’s performance in comparison with its competitor. 

Amex Travel Insurance vs Capital One Travel Insurance

Between the two countries, Amex travel insurance scores better on various points. It has a better financial standing than Capital One. In terms of customer satisfaction, the latter doesn’t perform really well. Even though customers’ reviews for American Express travel insurance are below average, it is still better than what the customers have to say about Capital One.

Pros & Cons

The Pros

  • Extensive coverage
  • The platinum plan is well-constructed
  • Offer points

The Cons

  • Expensive
  • Low-tier programs are not beneficial
  • Customers’ rating is low

Final Verdict

We hope that our American express travel insurance review gave you a clear picture of what plans the company offers. When you’re traveling, it is better to secure yourself from all kinds of financial losses that may occur unexpectedly. American Express travel insurance is a known company that provides the best services. You can buy your travel insurance plan from the company confidently.

FAQs

Does American Express provide free travel insurance?

American Express credit cards do come with free travel insurance. However, the extent of the coverage that the card provides depends on the card type that you own.

What happens to my American Express points when I die?

The points of a deceased card member may be reinstated to a new Basic account or could be redeemed by an eligible party of the Estate.

Is American Express Travel Insurance any good?

American express travel insurance has been around for a long time now. It has some of the best coverage plans that ensure you have stress-free travel.

Does American Express Platinum Card cover travel insurance?

When you get the American Express Platinum Card, you will receive trip delay, trip cancelation and trip interruption insurance

Is it worth it American Express Platinum?

American Express Platinum card is for $550, which makes you question whether it justifies the price tag it carries. American Express travel insurance reviews show that the card comes with great benefits – especially travel insurance benefits – that completely justify the price tag it comes with. 

Does American Express have a death benefit?

Under its trip reimbursement plan, the company reimburses the return ticket price in the event a person dies and the trip was cancelled.