Farmers Auto Insurance Review 2020

Last modified: September 30, 2020
  • Claims 9
  • Buying 8
  • Transparency 8
  • Coverage Variety 10
  • Value For Money 9.5
  • OVERALL RATING 8.9
  • Financial Strength A
  • BBB Rating A+
  • Availability All states
  • Pricing $1,682
  • User Ratings Trustpilot 2 stars
  • Discounts 5/5
  • Flexibility Possible policy customization
  • Coverages 5/5
  • Support email, phone, messages

About the Company

Farmers Insurance, founded in 1928, has been ranked among the top car insurance providers.

It offers liability and other traditional coverages, along with optional ones, like rideshare, accident forgiveness, and new car replacement.    

Their services are expensive when compared to most of their competitors but counterbalance offer plenty of discounts, perks, and features to reduce the overall cost. 

Farmers Insurance is suitable for families looking for multiple-auto coverage or bundle options, like life or homeowner’s insurance to go with their auto insurance plan. 

Although there are a few Farmers auto insurance reviews online, we decided to make one ourselves to help you decide if it’s the right service for you.

How We Reviewed

Here is what we did to review the cost and contents of Farmers Insurance quotes.

For our Farmers car  insurance review, we collected quotes for 3 age groups in the states of NY, NJ, CL, TX, MI, for a Honda Accord 2015 and some conditions mentioned here in this table:

Age 25-year-old 35-year-old 45-year-old
Car type Honda Accord 2015 Honda Accord 2015 Honda Accord 2015
States NJ, NY, CL, TX, MI NJ, NY, CL, TX, MI NJ, NY, CL, TX, MI
Condition 1 Full and minimum coverage rate Full and minimum coverage rate Full and minimum coverage rate
Condition 2 Pre and post-accident rate Pre and post-accident rate Pre and post-accident rate
Condition 3 Excellent and poor credit score rate Excellent and poor credit score rate Excellent and poor credit score rate

 

Where Is It Available

Farmers Auto Insurance covers all states of America. You can easily find an agent in areas near you. 

Types of Insurance Covered and Missing Coverages

Farmers Insurance offers various standard coverage options, including the following:

  • Liability Coverage
  • Uninsured/Underinsured Motorist Coverage
  • Collision Coverage
  • Personal Injury Protection
  • Medical Payments
  • Comprehensive Coverage

Farmers Insurance also offers a range of optional coverages, including: 

  • New Car Replacement – if a new car is totaled within 24,000 miles and two years of ownership, the company will replace the car with a new one. 
  • Farmers Insurance Accident Forgiveness – one accident in three years would be forgiven, which means the rate of policy will not go up. 
  • Loss of Use – if your car has been totaled or is in for repairs, the company will reimburse you for public transit, cabs, or rental cars. 
  • Customized Equipment Coverage – the policy covers any custom parts you have installed in the vehicle, like a new stereo system or chrome rims. You need comprehensive and collision coverage to get this benefit. 
  • Original Equipment Manufacturer (OEM) Coverage – this coverage pays for replacement parts from the manufacturer if the car is a wreck, instead of aftermarket parts. The model of the car should be within the ten years of the current calendar year. You need a collision and comprehensive policy to get this coverage.
  • Rideshare Insurance – Lyft, Uber, and other such companies usually offer limited liability insurance when the app is on. The full auto insurance coverage kicks in when you accept a ride. Farmers Insurance extends the auto policy by offering you coverage between the rides so that you are fully covered while on the job. 

Farmers Insurance roadside assistance and glass insurance can also be beneficial. 

Insurance Offers or Extras

Aside from the usual car insurance coverage, the company also offers add-ons and perks, including Farmers gap insurance coverage and roadside assistance. 

Farmers auto insurance gives the following discounts:

  • Electronic payments discount
  • Full payment discount 
  • Teen driver discount
  • Anti-theft or safety feature discounts 
  • Discount for driving an alternative fuel vehicle
  • Good student discount
  • Good driver discount
  • Professional group discount 
  • Multi-policy (bundling) discount
  • Multi-vehicle discount

Another excellent discount program is The Signal. It monitors your driving habits through the mobile app. When you sign up and complete ten trips, you earn a 5% discount on your policy. 

This discount increases up to 15% at the next renewal or is based on the driving score you receive by the app. However, the discount can decrease demand for the score. 

Customer Satisfaction and Reviews

Farmers Auto Insurance reviews give mainly positive ratings regarding the company’s financial stability. 

The company earned an A rating from both S&P and AM Best for its ability to pay claims.  

While it has scored A+ with BBB, the company hasn’t earned a good rating in ConsumerAffairs and Trustpilot. Still, the rating is higher than most of its competitors. 

The customers have mostly complained about issues in canceling the policy, inability to purchase a policy online, and inconsistent billing. 

Farmers auto insurance customer reviews reveal that it has received an above-average amount of complaints to the state regulators as per the size of the company.

Platform Rating
Trustpilot 2 stars
ConsumerAffairs 1.8 stars
BBB A+

 

Customer Support

Farmers Insurance rating has been high for customer support.

There are multiple ways to contact the company. You can find an agent by calling the helpline or through their website.  You can also send them a message, and a representative will get in touch with you. 

There is a separate 24/7 Farmers Insurance phone number for claim services. 

You can also file the claim online and keep track. 

Additionally, Farmers Insurance provides a separate contact number for hearing impaired customers. 

Ease of Use and Policy Customization 

The website of Farmers Insurance has ample information about policies and coverages. It also has details to assist you with claims and a things-to-do checklist at the time of an accident. 

Farmers quotes process is done through the website. There you can also find an agent, file a claim, and track your status. 

To purchase a policy, you have to get in touch with an agent. 

Farmers Insurance has a mobile app that allows you to get contact information from an agent, make payments, update options for payment, monitor your policies, access the digital insurance ID card, and more. In certain situations, you can submit photos of your damaged vehicle for the claim.

So far, Farmer auto insurance reviews don’t mention any complaints when it comes to the ease of use. 

Farmers Pricing Review

The average national representative rate of Farmers auto insurance is $1,682. The total amount depends on various factors, including your age, and driving record. 

The average car insurance rate for:

  • A 25-year-old driver is $1,996
  • A 35-year-old driver is $1,619
  • A 45-year-old driver is $1,570

The average Farmers Insurance cost for drivers as per coverage type is as follows:

  • For low insurance coverage, the rate is $1,582
  • For medium coverage, the rate is $1,681
  • For high coverage, the rate is $1,786

The average insurance rate for drivers as per the credit score is as follows:

  • For the drivers with good credit, the rate is $1,642 
  • For drivers with fair credit, the rate of $1,838 
  • For drivers with poor credit score, the rate is $2,668

All in all, Farmers car insurance rates might be a bit high, when compared to other options on the market.

Claims Handling

The claim filing process of Farmers auto insurance is relatively simple. 

All you have to do to start the claim process is either call your agent or the specified number for claim reporting. 

Or you can file a claim online, by either continuing as a guest or logging into your account. You will be asked to fill in the accident details, and policy information.  

Once the claim has been submitted, a representative will get in touch with you to go over your claim and explain how the situation will be handled. 

Ther representative will evaluate the damage and determine if your policy covers the loss. Afterward, a resolution will be reached and the claim will be closed. 

Comparison With Competitors

In our Farmers car insurance review, we did a comparison between Farmers and a few of its competitors:

Allstate 

Allstate offers a range of excellent discounts and perks. Farmers also offer exciting perks, like new car discounts, along with cheaper rates. 

Allstate offers multiple discounts, including Defensive Driver, Advanced Purchase, Pay in Full, Telematics, and New Vehicle that are not available with Farmers. 

On the other hand, Farmers Insurance has Home Owner and Multiple Vehicles discounts on offer. 

Farmers Insurance offers more benefits for drivers with bad credit scores.

If your driving record includes a DUI, reckless driving violation, ticket, or an at-fault accident, then Farmers auto insurance is a better choice.

GEICO 

Both GEICO and Farmers Insurance have top financial strength ratings. GEICO offers much cheaper rates than Farmers, but Farmers scored excellent in claim handling. 

GEICO offers discounts for Defensive Driver, Affinity Membership Alum, and Military, which Farmers doesn’t. 

Farmers customers can enjoy Green Vehicles, Student Away at School, and Home Owner discounts that are not available with GEICO.

For drivers with poor credit scores, GEICO is a better option as compared to Farmers car insurance cost. Drivers with good credit scores can get better rates with GEICO as well. 

If your driving record includes a DUI, reckless driving violation, ticket, or an at-fault accident, then GEICO is the way to go, too.

State Farm 

Both companies have strong financial stability, although State Farm has a higher ranking. The companies offer bundling options and discounts. State Farm offers better rates as compared to Farmers Insurance. 

For drivers with bad credit scores, Farmers is a better choice, but State Farm offers better rates for drivers with a good credit score.

If your driving record includes a DUI, reckless driving violation, ticket, or an at-fault accident, then Farmers is a good option for you.

The claim resolution takes longer with State Farm, whereas, Farmers has scored excellent when it comes to claims handling. 

Moreover, State Farm is a better option for young drivers. 

Pros & Cons

The Pros

  • Bundle insurance
  • Outstanding discounts
  • Includes accident forgiveness

The Cons

  • More expensive than most competitors
  • Many services apply only to certain regions
  • Can’t purchase a policy online

Final Verdict

Is Farmers A Good Car Insurance?  

Farmers Insurance has a strong history and offers a wide range of auto insurance coverage. If you value claims satisfaction and excellent customer service, then Farmers Insurance is the way to go. 

It is not a good option for drivers looking for low rates, as well as young drivers.  The accident forgiveness is a great perk they offer, but only one at-fault accident will be forgiven in three years.  

The rates of this company are higher than most insurance providers. Still, Farmers auto insurance reviews convinced us it’s definitely worth it. The cost can be reduced if you opt for bundle options and other discount offers.