Geico Car Insurance Review 2020

Last modified: December 1, 2020
  • Claims 9.5
  • Buying 9
  • Transparency 9
  • Coverage Variety 9
  • Value For Money 10
  • OVERALL RATING 9.3
  • Financial Strength A++
  • BBB Rating A+
  • Discounts 5/5
  • User Ratings TrustPilot 1.9 stars
  • Flexibility Customizable policies
  • Discounts 5/5
  • Availability All States
  • Support phone, online
  • Pricing Affordable

About the Company

Want to know more about this auto insurance company? This detailed Geico car insurance review will help you in making the final decision.

Geico was founded in 1936 and is the second-largest car insurance company in the nation. It is widely known for its affordable rates and tech-savvy options. It provides a range of insurance coverages, including motorcycle and auto insurance. 

Moreover, it also offers plenty of discounts and perks, with excellent customer service. It has scored AA+ and A++ on financial stability by S&P and AM Best rating respectfully, which indicates that the company is stable enough to settle claims. 

How we Reviewed

Here is what we did to review the cost and contents of Geico auto insurance quotes.

We collected quotes for age groups 25, 40, 55 in the states of NY, NJ, CL, TX, MI, for a Honda Accord 2015 and some conditions mentioned here in this table:

Age 25-year-old 35-year-old 45-year-old
Car type Honda accord 2015 Honda accord 2015 Honda accord 2015
States NJ, NY, CL, TX, MI NJ, NY, CL, TX, MI NJ, NY, CL, TX, MI
Condition 1 Full and minimum coverage rate Full and minimum coverage rate Full and minimum coverage rate
Condition 2 Pre and post-accident rate Pre and post-accident rate Pre and post-accident rate
Condition 3 Excellent and poor credit score rate Excellent and poor credit score rate Excellent and poor credit score rate

Where is it Available

Geico Auto Insurance covers all states of the United States. You can easily find an agent in areas near you. 

Types of Insurance Covered and Missing Coverages

Geico auto insurance offers coverage for various types of insurance, including the following:

  • Liability Coverage – This would cover you in case an at-fault accident caused damaged to property or caused injuries to a driver due to your car. 
  • Personal Injury Protection – This coverage covers you for lost wages and medical expenses if you or any of the passengers get injured due to an accident.
  • Underinsured/uninsured Motorist Coverage – This coverage will cover the cost of an accident with an uninsured or underinsured driver.  
  • Collision Coverage – This offers coverage to the cost of repair of your car after it has been damaged in an accident, regardless of whose fault it was. 
  • Geico Comprehensive Coverage – This coverage covers the damage to your car that has been caused due to vandalism, theft, falling objects, fire, floods, extreme weather, and animals. 

Aside from these basic coverage options, Geico also offers the following coverages:

  • Emergency Road Service – this covers the labor and towing costs if your car has a dead battery or a flat tire, or if you get locked out of the car. 
  • Geico Rental Car Insurance Coverage – the company also covers the rental cost when your car is in the repair shop. The amount per day limit varies as per the policy you have purchased. 
  • Mechanical Breakdown Insurance – this covers the cost of repairs for all the mechanical problems in a car that has less than 15,000 miles or is less 15 months old.  However, it doesn’t cover the issues caused by the usual wear and tear. The coverage is renewable for about 100,000 miles or seven years. 

Insurance Offers or Extras

Aside from the coverages mentioned above, there are plenty of offers and discounts offered by the company. Geico auto insurance discounts are as follows: 

Geico Accident Forgiveness – this can be purchased or earned through points and ensures that the premium doesn’t increase in your first at-fault accidents. 

Geico Rideshare Insurance – the company also covers drivers working with rideshare companies, like Lyft or Uber, and even delivery services, like GrubHub or Instacart. This insurance provides you a policy that offers coverage for both ridesharing and personal use. You also have the option to replace your current policy with this insurance on your ridesharing car. 

Geico Glass Insurance – getting this coverage will waive your charges for glass repairs in comprehensive claims. You have to purchase it separately but is still worth the buy as it can get you windshield repair free of cost. 

Geico Insurance also offers excellent discounts for the customers, including:

  • Military discount 
  • Federal employee discount
  • Student discount 
  • Educated driver discount
  • Seat belt use discount 
  • Anti-lock brake discount
  • Good driver discount
  • Multi-vehicle discount
  • E-banking discount 
  • Multi-line discount

Customer Satisfaction and Reviews

The Geico auto insurance rating for overall customer satisfaction is higher than average. 

The company received fewer than the expected number of complaints to the state regulators, which indicates that the customer satisfaction is generally higher in comparison with other auto insurance providers. 

Geico has received average ratings for claim satisfaction, which is better than most of its competitors. The financial stability of the company has been rated rather strong with S&P rating it AA+ and BM Best rating it A++.

It has an excellent rating at BBB. However, it has received average ratings with TrustPilot and Consumer Affairs, but these ratings are still higher when compared with the ratings received by many other auto insurance companies. 

Platform Rating
TrustPilot 1.9 stars
Consumer Affairs 2 stars
BBB A+

 

Customer Support

There are many easy ways for existing and potential policyholders to get in touch with the company. 

They have a 24/7 phone line, as well as a separate 24/7 phone line for roadside assistance. The website also has a virtual chatbot that helps customers with basic questions. You can also email them, mail them, tweet them, or go through the information provided on the website. Geico can also be reached through their mobile app. 

Aside from that, you can get in touch with the agent near you to resolve your concern. You can also file claims, track the progress, and manage, set up, and keep track of your policies online. 

Ease of Use and Policy Customization

Geico’s website is easy to use and is loaded with useful information. You can quickly get a quote on any insurance you want on the site, make a payment, and even submit or track a claim. The website can also assist you in finding a gas station nearest to you. 

Geico also has a mobile app that offers a wide range of options to the policyholders. Aside from the standard features required in an auto insurance mobile app, like updating policies, paying bills, filing or tracking a claim, viewing ID cards, or requesting roadside assistance, there are several more ways you can make use of the app, including:

  • Submitting photos of the damaged car to help with the claim process
  • Texting or talking to the mobile virtual assistant to get more information about coverage or to receive billing information
  • Tracking the repair and maintenance of your car
  • Finding your parked car or a gas station
  • Getting a Lyft ride

The company also offers Geico Voice through which you can receive payment information, roadside assistance, check claims, and more using Google Assistance or Amazon Alexa. 

The robust digital presence of Geico has earned it a high ranking for service satisfaction. It is considered one of the most tech-savvy auto insurance providers in the country. 

Pricing Review

The average national representative rate of Geico car insurance is $1,168, which makes it among the most expensive auto insurance available. Of course, the total amount depends on various factors, including your age, driving record, and more. 

The average car insurance rate for:

  • A 25-year-old driver is $1,269
  • A 35-year-old driver is $1,133, and 
  • A 45-year-old driver is $1,090

The average insurance rate for drivers as per coverage type is as follows:

  • For low insurance coverage, the rate is $1,087
  • For medium coverage, the rate is $1,167
  • For high coverage, the rate is $1,254

The average insurance rate for drivers as per the credit score is as follows:

  • For the drivers with good credit, the rate is $1,174 
  • For drivers with fair credit, the rate of $1,380
  • For drivers with poor credit score, the rate is $1,854

Comparison with Competitors

Here is a comparison between Geico auto insurance and a few of its competitors:

Progressive Auto Insurance

Progressive has ranked lower than Geico when it comes to claims resolution and customer satisfaction. Moreover, Geico offers more affordable rates than Progressive. 

Progressive offers Telematics and Home Owner discounts that are not provided by Geico. On the other hand, Geico offers Air Bags, Anti-Lock Brake System, Defensive Driver, Good driver, and Affinity Membership Alum discounts

If you have poor credit, then Geico is a better option for you as compared to
Progressive. Good credit score drivers can also get better rates with Geico. If your driving record includes a DUI, reckless driving violation, ticket, or an at-fault accident, then Geico is a good option for you.

Allstate Auto Insurance

When it comes to rates, Geico is more affordable than Allstate. The discounts offered by both companies are outstanding, but Allstate ranked a bit higher in customer service rating as compared to Geico. 

Allstate offers new vehicle discount, pay in full and advance payment discount, driver training discount, student away at school discount, and green vehicle discount. On the other hand, Geico also offers mechanical breakdown coverage, multiple-vehicle discount, affinity membership alum, and military discounts.

If you have a bad credit score, then Geico is a better option for you. Geico also offers a better rate for drivers with an exceptional credit score. If your driving record includes a DUI, reckless driving violation, ticket, or an at-fault accident, then Geico is a good option for you. 

State Farm Auto Insurance

Geico and State Farm are among the top auto insurance providers in the country. State Farm has been rated among the top for customer service. Geico is well-known for its affordable rates and outstanding discounts. 

Geico is a better option than State Farm if you have a bad credit score. The company also offers better rates for drivers with an exceptional credit score. For drivers with a DUI, reckless driving violation, ticket, or an at-fault accident in their driving record, Geico is a good option.

Geico offers Anti-Lock Brake System and military discounts, whereas State Farm offers multiple vehicle discounts, Driver Training, Student Away at School, Affinity membership alum, Telematics, and annual mileage discount. 

Claims Handling

Filing a claim with Geico is a simple process as it can be done through phone, online, or using the mobile app. The mobile app even has a photo estimate tool that guides the policyholder to take the right phots of the damage caused to the car. 

When you are filing a claim, you will be taken through a series of steps, including selecting the policy type, adding the policy number, your full name, the state in which the accident occurred, date, time, and a short description of the accident. It is wise to add in the policy information of the other parties involved to ensure the process goes smoothly. 

The company also offers an Auto Repair Xpress program that makes it easy for policyholders to get their car repaired after an accident through an auto shop that has been approved by Geico. 

Pros & Cons

The Pros

  • Outstanding discounts
  • Competitive discounts and perks
  • Robust website and mobile app

The Cons

  • Average claim satisfaction
  • Some perks and discounts not available in all states
  • Rates not competitive

Final Verdict

Geico is one of the leading insurance providers in the market, offering highly affordable rates to the customers. It is undoubtedly an ideal option for drivers who are eligible for most of the policy discounts offered by the company, including discounts for federal employees and military members. 

It is also a suitable choice for tech-savvy drivers who are and prefer to get quick assistance online without having to call in or visit the company. 

However, if you are not digitally savvy or if most of the discounts are not applicable in your state, then it is best to shop around and find a better option as per your needs and requirements.