Infinity Auto Insurance Review 2020

Last modified: November 22, 2020
  • Claims 8
  • Buying 8
  • Transparency 8
  • Coverage Variety 8
  • Value For Money 8
  • OVERALL RATING 8
  • Financial Strength A (AM Best rating)
  • BBB Rating B+
  • Coverages 4/5
  • Flexibility No policy customization
  • Discounts 5/5
  • Support 24/7 claims support, Email, Phone, online resources
  • User Ratings ConsumerAffairs 4 stars
  • Availability Arizona, California, Florida, and Texas
  • Pricing $941

About the Company 

Infinity auto insurance was established in 1955 with the name Dixie Insurance Company. The name was changed to Infinity in 1978. The company has been bought and sold many times since then. 

Infinity car insurance specializes in coverage for high-risk drivers and is focused on Hispanic markets. It prides itself on its bilingual customer service. The website is also available in Spanish and English. 

Infinity insurance has an A rating on financial stability on AM Best and S&P platforms, which indicates that the company is stable enough to settle claims. 

Want to know more about this auto insurance company? Our detailed Infinity auto insurance reviews will help you in making the final decision.

Where Is It Available

The states served by Infinity auto insurance include Arizona, California, Florida, and Texas. You can easily find an agent in areas near you to help you with the insurance policy and other concerns.

Types of Insurance Covered and Missing Coverages

The basic infinity Insurance coverage options are as follows:

  • Property damage liability 
  • Bodily injury liability 
  • Comprehensive and collision coverage
  • SR-22
  • Uninsured motorist coverage
  • Underinsured motorist coverage

Aside from these basic insurance coverage options, Infinity has the following optional coverages:

  • Rental Reimbursement Option – this is a standard coverage offered by many insurance providers. It covers the rental cost while your car is in the repair shop after an accident. The coverage limit is $20/day and $600 maximum. 
  • Labor and Towing – The company covers the labor and towing cost of up to $50 if your car is stranded and requires assistance to reach a repair shop.
  • Infinity DriverClub – This is the roadside assistance program that is available 24-hours for the policyholders. It has a free membership, and you only have to pay for it when you require the service.

Pricing Review

Let’s have a look at the Infinity pricing review. The average national representative rate of Infinity car insurance is $941.

Of course, Infinity car insurance quotes show that the total price varies by location and other factors, including your age, and driving record. 

The average Infinity insurance cost per year for: 

  • 25-year-old driver is $1,200
  • 35-year-old driver is $941
  • 45-year-old driver is $913

The average monthly cost, according to states is as follows:

  • Arizona – $238
  • California – $308
  • Florida – $347 
  • Texas – $328

Insurance Offers or Extras

Aside from the coverages mentioned above, the company also offers excellent discounts to customers. Infinity auto insurance discounts are as follows: 

  • Education Discount 
  • Occupation Discount 
  • Credit Rating Discount 
  • Marriage Discount 
  • Clean Record Discount 
  • Homeownership Discount 
  • Multiple Car Discount 
  • Good Driver Discount 
  • Good Student Discount 

These discounts might vary, and some might not be available in all states. 

Customer Satisfaction and Financial Strength

Infinity Insurance financial strength ratings are strong as it scored a solid A on both AM Best and S&P. 

The Infinity auto insurance customer reviews indicate a low customer satisfaction score. It has received a below-average ranking on Trustpilot, and BBB. 

ConsumerAffairs gave it a 4 stars rating, which is better than good ratings. But on the other hand, it has received an unexpectedly high number of complaints to the state regulators.

Platform Rating
Trustpilot 1.4 stars
ConsumerAffairs 4 stars
BBB B+

 

Customer Support

There are many easy ways for existing and potential policyholders to contact the company. 

You can get in touch with them through a live chat with bilingual support. The website is also available in both Spanish and English language. You can also call them using the 24/7 helpline or email them. 

Infinity has a mobile app that can be used to make payments, view policies, find repair shops and summon roadside assistance. 

Ease of Buying and Claims Handling

The Infinity quotes process is simple. 

You have an option to view and track your claims on their website. 

 Infinity insurance also provides a phone number for filing claims. 

The company offers a list of approved repair shops, without an incentive in using them. Once the claim is filed, the representative explains the process, investigates the claim, and a settlement is reached. 

Comparison With Competitors

Here is a comparison between the Infinity car insurance and a few of its competitors:

State Farm 

State Farm is one of the leading car insurance providers in the country and offers plenty of outstanding discounts for its customers. Infinity is focused on only 4 states and specializes in insurance for high-risk drivers. State Farm has more affordable rates than Infinity. 

State Farm offers multiple policies, student away from home, driver training, telematics and annual mileage discounts that are not available with Infinity. 

On the other hand, Infinity insurance benefits are Anti-Lock Brake System, Advanced Purchase, and Pay in Full discounts. 

Progressive 

Progressive is one of the leading car insurance providers that offer customized packages. Progressive has cheaper rates. 

Progressive provides the customers with what they actually need to make the insurance more affordable. Infinity makes insurance possible for high-risk drivers. 

Progressive offers accident forgiveness, new car protection, and military discounts. 

AAA Auto Insurance

AAA auto insurance offers plenty of benefits, discounts, and perks for its policyholders. It is more affordable than Infinity insurance. 

AAA provides multiple policies, student away from home, telematics, new vehicle, and annual mileage discounts that are not offered by Infinity Insurance. 

Pros & Cons

The Pros

  • Reasonable rates for bad drivers
  • Occupation discounts
  • Online claim processing

The Cons

  • More complaints than expected
  • Insufficient policy information
  • Limited availability

Final Verdict

Is Infinity a good car insurance? It mostly depends on what you are looking for. 

Infinity is an excellent choice for individuals with a bad driving record who live in the 4 states served by the company. It can be a cheap option for high-risk drivers to get basic coverage. 

It is not suitable for you if you have a good driving record. Moreover, our Infinity auto insurance reviews show that the policy information on the website and online access is limited. 

FAQs

Does the premium increase after filing a claim?

Infinity insurance does not offer accident forgiveness of rate lock, which means the monthly rates are bound to increase.

If your driving record already indicates that you are high-risk, the rates are going to be high. They will further increase after you file a claim. 

Can I submit a claim and pay bills online?

Yes. Infinity’s website gives the policyholders the option to make payments and file a claim online. You can also keep track of the process. The mobile app also lets you pay bills. 

Does Infinity cover DUI accidents?

If you have purchased the liability policy, then damages done to others would be covered. But, if you get arrested with DUI, then your own car’s damages might not be covered.

What is covered in full coverage with Infinity?

Infinity’s full auto insurance coverage includes collision and comprehensive coverage, along with PIP and liability insurance.