Liberty‌ ‌Mutual‌ ‌Auto‌ ‌Insurance‌ ‌Review‌ ‌ 2020

Last modified: November 29, 2020
  • Claims 9
  • Buying 9
  • Transparency 8
  • Coverage Variety 8
  • Value For Money 9
  • OVERALL RATING 8.6
  • Financial Strength A
  • BBB Rating A+
  • Availability All states
  • User Ratings Satisfactory
  • Pricing Good value for money
  • Support Phone, email
  • Discounts 5/5
  • Coverages 5/5
  • Flexibility Policy customization available

If you’re browsing through Liberty Mutual auto insurance reviews to get a better idea about the company, this post is a must-read.

About the Company     

Liberty Mutual Group is the 6th largest auto insurer in the U.S. 

Liberty Mutual auto insurance is a Fortune 500 company with assets of over $100 billion. The company is headquartered in Boston, Massachusetts. It is not publicly traded but instead it is owned by policyholders.

It offers competitive rates and a diverse range of insurance policies including casualty, property, and commercial auto. 

How We Reviewed

In our Liberty Mutual car insurance review we analyzed the following information:

  • Types of insurance covered 
  • Where this insurance is available 
  • Insurance offers or extras
  • Customer satisfaction and reviews
  • Customer support
  • Ease of use
  • Pricing review
  • Comparison with competitors
  • Claims handling

Where Is It Available?

Liberty Mutual Group offers auto coverage countrywide, but it varies by state due to local laws and regulations. 

For example, why isn’t accident forgiveness coverage available in California? This has to do with the laws of the state, which prohibit accident forgiveness. 

Types of Insurance Covered and Missing Coverage

Liberty Mutual offers 12 types of coverage, including state-required coverage options and additional coverage tiers so that you can protect your automobile. 

Below are some additional coverage options on a Liberty Mutual auto insurance policy. 

  • New Car Replacement 

The coverage pays for your new car if the car you bought one month before gets totaled. Liberty Mutual auto insurance will compensate for the replacement value for a brand new car. 

This option is missing in North Carolina and Wyoming. 

  • Accident Forgiveness

If you never any traffic violations or accidents in 5 years of holding auto insurance policy, then you can benefit from Liberty Mutual accident forgiveness coverage in case you collide and your vehicle gets damaged. 

Under this coverage, your Liberty Mutual premium car insurance will not increase and your rate will remain the same.

  • Deductible Fund

Deductible funds allow you to create a fund that helps lower your collision deductible. So, you can sue this fund towards the cost and you will owe less money.    

  • Liberty Mutual Better Car Replacement

If your vehicle gets totaled at any age or mileage, the company will reimburse you for a car that is one year newer along with 15,000 fewer miles on it than the one you totaled.  

  • Liberty Mutual Gap Insurance Coverage

If your car gets totaled and you owe more on your auto loan or lease than what it was worth, then gap insurance will pay the difference.

Coverage that is missing includes rideshare driver coverage and drive safe coverage.

Insurance Offers or Extras

Liberty Mutual car insurance offers several discounts that can help reduce your overall insurance rate. 

They offer a variety of usual discounts as offered by other insurers, including Student Away at School Discount, Military Discount for active, retired, reserved members of the US armed forces, homeowner discount, and more. 

They offer some discounts on your car, driving and policy selection. Take a look:

  • Alternative Energy Discount

If you want to go green, then Liberty Mutual is all up for it. They offer big discounts to owners of hybrid and electric vehicles, helping them lower carbon footprints and ensure a sustainable green environment.

  • Advanced Safety Discount

Liberty Mutual is ready to offer a discount to car owners who want to add advanced safety features in their cars such as electronic stability control, adaptive headlights, and anti-lock brake discount.

  • Accident-Free Discount

If you drive safely, then Liberty Mutual is happy to offer you an accident-free discount on your safe driving skills. They will reward you with savings based on your driving history.

  • What Is Liberty Mutual Right Track?

This is another discount for good driving behavior. All you have to do is enroll for the Right Track program. Once enrolled, you receive an initial discount for participating and a final discount of up to 30%.  

  • Early Shopper Discount

If you quote with Liberty Mutual before your current policy expires, you can earn savings of as much as 45% on your next policy.   

How Good Is Liberty Mutual Auto Insurance

The company has received an A rating for financial strength with AM Best. This shows their good financial stability and ability to pay claims. 

A survey carried by Insure.com shows that 86% of the policyholders of Liberty Mutual plan on renewing their coverage. This is a positive sign and indicates happy customers. 

In addition to this, the company has held an A+ rating from BBB since 1931. While there are numerous complaints posted with the BBB, it’s nothing different from most insurance companies. 

Here’s the customer rating of Liberty Mutual on some trusted platforms:

Platform Rating
AM Best 
Moody’s A2 
S&P

Customer Support

The majority of the customers of Liberty Mutual are satisfied with their support services. The company offers customer support services 24/7 and 365 days a year. 

Their customer representatives are available on call and they have a separate number for Liberty Mutual roadside assistance

Moreover, customers can pay insurance through their 24/7 helpline, with an app, or through Liberty Mutual online account management, whichever is more convenient.

Ease of Use and Policy Customization

Their official website is user-friendly and helpful. It allows you to create your account and easily manage your policies, bill payments, report, track claims, and access ID cards. 

It also offers a user-friendly mobile app that allows you to do all the above-mentioned things along with other features like accident and roadside support. This feature lets you capture photos of the accident scene and call for roadside service.  

You can also get Liberty Mutual car insurance quotes using the Amazon Alexa device. 

Liberty Mutual’s services are well-rounded, clearly defined, and comprehensive. Simply stated, you can get a tailored policy according to your requirements.

Liberty Mutual also offers discounts on tailored policies. For example, their Bundle and Save discount allows you to save approximately $842 on customized auto insurance. 

Liberty Mutual Car Insurance Claims Handling

Liberty Mutual allows customers to file and track claims online or via the helpline. They offer fast claims processing.

Customers can file claims 24/7 with no holds. The company has eliminated all the unnecessary steps making it easy to file and complete paperwork in less than 10 minutes. 

The Liberty Mutual claims management is made fairly simple. Customers have access to the fast self-service option that allows them to track claims online with only a few clicks.

Although each claim is different, here are the basic steps that you can expect in Liberty Mutual claims process:

  • Claim filing online or on the phone
  • A representative will guide you about the next steps and gives information as needed
  • Have the damages reviewed at a repair shop 
  • Receive estimate and schedule repairs 
  • Finalize claim
  • Review your coverage  

Comparison With Competitors

Here is a comparison between Liberty Mutual auto insurance and some of its competitors:

Both companies are top auto insurers in the U.S. 

In terms of financial strength, Liberty Mutual auto insurance rating by J.D. Power is better than Allstate. 

Liberty Mutual offers more than just basic discounts. They have additional benefits for clients who are married, retired, graduated, or recently relocated.

Liberty Mutual auto insurance is better if you want a good car replacement after the collision and access to strong online tools. 

Allstate is the right option for those with poor credit. On average, Allstate offers lower insurance rates than Liberty Mutual for drivers with credit scores of 579 or less.

  • GEICO vs Liberty Mutual

Although GEICO has better financial strength and rating, Liberty Mutual takes the lead in terms of providing more coverage choices. 

Some stand out coverage options by Liberty Mutual include a deductible fund that allows you to lower and eliminate your collision deductible by $100 annually.      

Another coverage option is teachers’ car insurance that allows full-time teachers and professors to get coverage for vandalism on school property, collision coverage, and damage to personal property.   

If you want to benefit from rideshare insurance, GEICO is a better fit. Liberty Mutual lacks rental car coverage

GEICO offers rideshare insurance benefits to those who use ridesharing services such as Lyft and Uber. It protects you from paying medical bills for your passengers after a collision, but you do get rental car reimbursement.

Progressive and Liberty Mutual are equally competitive. Both companies are national auto insurance providers offering standard and additional coverage options. 

They both are tied on discounts, costs, quotes, and claim processing. Progressive takes the lead here with better customer rating and reviews. 

Progressive is a better option for high-risk drivers, including those with a DUI history

Apart from that Progressive maintains its competitive edge with advanced technology like a price shopping tool and a snapshot safe driving app that monitors the driving habits of the drivers that help them qualify for better car insurance discounts.

Pros & Cons

The Pros

  • A strong and well-reputed insurance company
  • Comprehensive policy offerings

The Cons

  • High premiums in some states
  • Accident forgiveness option is not available in CA

Final Verdict

In a nutshell, we can say that Liberty Mutual offers a variety of discounts and coverage options for customers to benefit from. 

Whether you’re a student or retired, you can get good auto insurance coverage with Liberty Mutual. 

There are certain aspects that Liberty Mutual lacks, such as mechanical breakdown insurance, for instance.

Still, it is a good auto insurance company to work with, especially in the way of customer support and fast claims processing. 

Even so, it is advisable to read a variety of Liberty Mutual auto insurance reviews before you make your pick. It will give you a good understanding of which company is best for you.