Mercury Auto Insurance Review 2021

Last modified: March 7, 2021
  • Claims 7
  • Buying 9
  • Transparency 8
  • Coverage Variety 9
  • Value For Money 8
  • OVERALL RATING 8.2
  • Financial Strength A
  • BBB Rating Not accredited
  • Coverages 5/5
  • Flexibility Customizable policies
  • Discounts 5/5
  • Support via agent, online
  • User Ratings 3 stars on TrustPilot
  • Availability 11 states
  • Pricing Affordable

Mercury is a leading insurance company with over 50 years of experience in selling car insurance, home insurance, and business insurance. Mercury Auto Insurance was established in 1961 and is the sixth biggest private passenger auto insurance provider in the state of California.

Intro – About the Company

Currently, the company offers its auto insurance policies in 11 states and employs 700 agents in total. Its coverage is basic but they are known for offering mileage-based insurance options and mechanical protection insurance, which is not provided by many other auto insurance companies.

How We Reviewed

We are committed to providing our readers with unbiased reviews of insurance companies. As such, we have reviewed Mercury Auto Insurance based on:

  • Availability
  • Coverage option
  • Discount options
  • Customer support
  • Financial stability
  • Real Mercury Auto Insurance reviews and ratings from customers
  • Benefits and cons of the company.

Where Is It Available?

Mercury Auto Insurance is available in only 11 states of the United States: California, Florida, Texas, New York, New Jersey, Illinois, Arizona, Nevada, Virginia, Oklahoma, and Georgia.

The company is headquartered at 4484 Wilshire Boulevard, Los Angeles, California.

Mercury Auto Insurance Review

Mercury Auto Insurance policy offers comprehensive coverage options for cars, with options for customization and add-ons. Its coverage includes:

Collision Protection: Covers damage to your vehicle if the loss is covered by the policy, regardless of who is at fault.

Comprehensive Protection: Covers damage to your vehicle as well as vandalism and animals.

Liability Protection: Covers damage and injury when you are at fault.

Medical Payment: Option to pay for expenses due to injury caused by a covered accident.

Mercury Mechanical Breakdown: Serves as an extended warranty and covers certain repair costs in case your car breaks down.

Personal Injury Protection: Option to pay for expenses due to injury caused by a covered accident, regardless of fault.

Rental Car: Covers cost of the rental car after a covered accident.

Rideshare: A ride-hailing insurance that covers you when you have your ride-sharing app on but have not yet taken in a customer.

Mercury Roadside Assistance: Covers flat tire change, emergency fuel, and fluid delivery, battery jump-start, car towing, and locksmith services.

Uninsured/Underinsured Motorist: Covers medical expenses and vehicle repairs in case you are in an accident with a driver who does not have a car insurance policy or has insufficient insurance.

Mercury Auto Insurance Discounts

There are several types of Mercury discounts on offer:

Anti-theft Device Discount: For people who have installed anti-theft devices in their car.

Auto Pay Discount: For people who sign-up for automatic payment features.

E-Signature Discount: For people who sign their Mercury Auto Insurance policy electronically.

Good Driver Discount: For people who do not have accidents for a specified time.

Good Student Discount: Mercury Insurance Good Student Discount is for those students who do well in school.

Multi-car Discount: For people who insure two or more vehicles.

Multiple Policy Discount: For people who take out an auto insurance policy with homeowners, condo, and renter’s insurance policy.

Mercury Insurance RealDrive Discount: Offers a 5% discount for people who enroll in Mercury’s RealDrive initiative.

Pay-in-Full Discount: For people who pay annual premiums in advance, rather than pay monthly or quarterly premiums.

Discounts may vary or may not be available based on certain states.

Mercury Auto Insurance Pricing

The cost of your car insurance is based on multiple factors including your driving records, the make and model of the vehicle, the purpose of the vehicle (business or personal), location, age, mileage, insurance credit score, and other factors.

These things vary between states influencing your Mercury Car Insurance quote. The average monthly cost based on states is:

California: $180

Florida: $331

Illinois: $174

Texas: $219

New Jersey: $297

Depending on your coverage, Mercury Auto Insurance will charge you deductibles of $250, $500, or $1000, though Mercury Insurance deductible limits extend to $2000, in some cases.

 

Customer Satisfaction and Financial Strength

In 2019, the National Association of Insurance Commissioners (NAIC) reported that Mercury Insurance’s complaint ratio was 1.29, which is above the national complaint index of 1.0.

Although Mercury Insurance is not as widespread and well-known as many other insurance companies, it is still quite stable with assets worth $5.9 billion. Mercury Insurance’s AM Best Rating was A (Excellent) in 2020. This service reports financial stability and Mercury’s rating means the company has superior abilities to meet its insurance obligations.

Mercury Insurance BBB (Better Business Bureau) rating is 1.29 out of 5, which shows a higher than normal number of complaints. However, BBB does not give a clear indication of a company’s customer satisfaction.

 

Mercury Insurance Customer Service

If you have any issues relating to Mercury Insurance policy, you can contact the customer support agent at:

Mercury Insurance Customer Service Number:(800) 503-3724

You can also log in to the site and contact customer support online.

 

Mercury Claims Handling

Mercury Insurance requires clients to file a claim over the phone. The company has a 24/7 claims hotline that will get you in touch with a representative:

  • Call the Mercury Insurance claims phone number at (800) 503-3724 and an agent will connect with you shortly.
  • They will ask you about the incident and will review your insurance policy coverage.
  • If you are covered by a specific plan and your claim is valid, Mercury will reimburse you.

If you want, you can work with Mercury’s preferred auto shops or find your own mechanic.

 

Comparison with Competitors

Mercury vs Geico

One of Mercury’s major competitors is Geico which has excellent customer service. Geico offers services like rental car reimbursement, rideshare coverage, and roadside assistance. A large number of customer discounts are also available for clients.

In addition, Geico’s average monthly premiums are also lower than Mercury Auto Insurance. Like Mercury, Geico also provides an add-on for mechanical breakdowns.

Mercury Insurance vs Progressive

Progressive has a much bigger reputation than Mercury as it is the third-largest auto insurance provider in the United States. It offers a comprehensive range of car coverage options, including optional add-ons like custom parts coverage, ridesharing, and gap insurance. Like Mercury, it also offers a lot of rewards and discounts to loyal customers and safe drivers.

 

Pros & Cons

The Pros

  • Amazing discounts and loyalty programs.
  • Customizable policies and very flexible options.

The Cons

  • No option for filling claims online
  • Available in only 11 states .

Final Verdict

If you require an auto insurance plan that offers you flexibility and customizability, Mercury is a good option.

According to Mercury Auto Insurance reviews, many customers have saved hundreds of dollars by buying their insurance policies. This may be due to their large range of discounts and loyalty awards for clients, including good student, multi-car, and multi-policy discounts.

However, customers do say that their claims process can be better. There is no option to file a claim online; you need to get in touch with a claims representative on the phone, which can be inconvenient for most people. On the plus side, the claims hotline is open 24/7 so making claims on the phone shouldn’t that be that big a hassle.

Another downside is that Mercury offers its services in only 11 states; however, it does have expansion plans in mind.

All in all, the insurance company is a worthy competitor in the car insurance industry.

FAQs

What is the rating for Mercury Insurance?

Mercury was ranked 22nd out of 23 auto insurance companies in 2020 by JD Powers. On the plus side, AM Best Rating for Mercury is A (Excellent) which indicates a superior ability to fulfill obligations.

What is Mercury RealDrive?

Mercury RealDrive allows you to save money on insurance policies by verifying how many miles you drive. Customers can enjoy big savings depending on how far they drive and get 5% off for just signing up.

Who is Mercury Insurance Owned By?

Mercury was founded by George Joseph in 1961 on the foundation that customers should enjoy cost-affordable auto insurance that also offers high quality.

Does Mercury offer non-owner car insurance?

Yes, Mercury auto insurance offers non-owner car insurance to people who do not have their own car but want to be insured in case of an accident. This is a liability-only coverage that will pay for physical injury and property damage suffered by the other driver if you were at fault. However, you will not be able to get reimbursement for injury to you and your passenger or damage to your car.

How do I cancel Mercury Insurance?

In order to cancel your insurance policy, you will need to contact your Mercury insurance agent. In addition, you will need to submit a written application that specifies why you want to cancel the policy and when you want to do so.