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EBay Money Back Guarantee - Explained

Last modified: Dec 23, 2022

Everybody orders from eBay and often have troubles such as shipment delays, damaged goods, or something different than what you expected. There is a solution. We'll introduce you to the eBay Money Back Guarantee. This guarantee covers most items and applies when you are eligible for a refund.

Does eBay Money Back Guarantee Work?

What is the eBay Money Back Guarantee? On certain occasions, the seller might not deliver your goods, or they will arrive damaged, faulty, or completely different than they appeared in the listing.

If the goods have yet to arrive and are late, the first thing is to ensure the shipping address is correct and to check the billing address to eliminate any concerns or issues about the payment method.

After all, no one wants to pay for a damaged item or for something that never arrived in the first place. This is when the eBay Money Back Guarantee policy comes into play. 

The eBay Money Back Guarantee applies when:

  • An item isn't received
  • An item that is significantly different from the listing description

For buyers to be eligible for the eBay Money Back Guarantee, they must:

  • Pay with PayPal, Apple Pay, or a credit/debit card on eligible transactions
  • You must comply with the conditions outlined in this policy, as well as meet the deadlines
  • The item isn't one of the restricted items or subject to any special restrictions

So, does eBay's Money Back Guarantee work? Yes, it does. We recommend that buyers check the condition of their item as soon as they receive it.

If an item is damaged or not as described in the listing, buyers should contact the seller immediately to resolve the issue. 

If the buyer and seller can't agree, the eBay Money Back Guarantee time limit is 30 days after the package's delivery (including original shipping charges).

How Do I Get My Money Back Guarantee on eBay?

Getting your money back on eBay is easy if you're within the specified return window and follow the site's guidelines. Here's how to do it:

  1. Log in to your account ⇒ click on "My eBay" and find the item you want to return from your purchase history.
  2. You may return an item by clicking "Return item" on the right-hand side if you receive a faulty or poorly described product. This will require you to ship the object back to the seller so they can refund you. If they do not supply you with a shipping label, you will have to pay for shipping yourself. The shipping fee is frequently deducted from your total refund amount.
  3. If you did not receive your item, go to "More options" and "I didn't receive my item."
  4. A note should be sent to the seller informing them of your request for a refund. Check the "I want a refund" box, then provide further remarks on why you want to do that. After you've listed your reasons, click on "Send request."
  5. The seller has three business days to react to the request and provide your refund. If they choose not to, contact the "eBay Resolution Center." You will hear from them within 48 hours; they'll ensure that your money is returned to your original payment method.

And that's that! Remember to be within the return window and follow the site's guidelines; you'll get your money back in no time. 

What Happens if eBay Seller Doesn't Refund?

If you're a buyer on eBay, you're protected by the eBay Money Back Guarantee. This guarantee covers eligible transactions and ensures that buyers receive the item they ordered or get their money back.

If an eBay seller does not refund a buyer, the buyer can open a case in the Resolution Center to request a refund. The buyer will need to provide evidence that they did not receive a refund from the seller, and eBay will investigate the case. If eBay finds favor of the buyer, the buyer will receive a refund from eBay.

If you're a seller on eBay, it's essential to be aware of the eBay Money Back Guarantee and how it can affect your business. If you do not refund a buyer entitled to a refund under guarantee, eBay may take action against your account, including suspending or restricting your account privileges.

What Isn't Covered by eBay Money Back Guarantee?

If a buyer makes false claims or participates in illegal behavior, they will not be covered by the eBay Money Back Guarantee. This includes behaviors such as collaborating with a seller to fraudulently report the worth of an item for customs purposes or filing a chargeback after getting a refund.

Bottom Line

Is the eBay Money Back Guarantee fake? Not at all. The best and easiest way to prepare yourself for these issues is for your claim to be honest and accurate and to inform yourself about the terms, timelines, and conditions that make you eligible for the eBay Money Back Guarantee. If everything goes smoothly, you should receive your rebate at the total purchase price as soon as possible.


Can eBay take money from your bank account?

Yes, eBay can take money from your bank account if you have set up a payment method and corresponding funding source. By linking your bank account to your eBay account, you are authorizing eBay to draw funds from that account as needed to complete transactions.

Who is responsible for the damaged package eBay?

If you're the seller, you're responsible for ensuring the item arrives at the buyer in the condition described in the listing. This includes ensuring that the packaging is appropriate for shipping and not damaged. If the buyer receives a damaged package, they may request a refund from you under eBay's Money Back Guarantee policy.

On the other hand, if you're the buyer, you can request a refund from the seller if you receive a damaged item. You'll need to provide photos of the damage to support your claim, and the seller will have an opportunity to respond.

Does eBay's money-back guarantee cover shipping damage?

The eBay Money Back Guarantee does not cover shipping damage. However, if an item arrives damaged, you may be able to file a claim with the shipping carrier.

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